of albanysurgical.com

Effective Date: July 14, 2026

At Albany Surgical, P.C. (“Practice,” “we,” “us,” or “our”), we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect several types of information, including:

• Personal Identification Information: name, email address, phone number, and similar contact details you provide through the contact and appointment forms on this website.
• Health-Related Information: if you request information about, or schedule a consultation for, general, vascular, endovascular, and bariatric surgery, surgical endoscopy, colonoscopy, breast surgery, and related gastroenterology services, including services provided at its affiliated ambulatory surgical center, Southern Surgery Center, LLC, you may voluntarily share health-related information relevant to that request. This information may be protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA); see Section 7 below.
• Technical Information: IP address, browser type, operating system, and browsing behavior, collected through cookies and similar technologies. See our Cookie Policy for details.
• Usage Data: information about how you interact with our website, such as pages visited, time spent, and features used.
• Transaction Information: if you make a purchase or enter into a financial transaction with us, we (or our payment processor) collect payment details and related transaction information. We do not store full payment card numbers on our own servers.

2. How We Use Your Information

We may use the information we collect to:

• provide and maintain our services, including scheduling and responding to inquiries;
• improve user experience and website functionality;
• process transactions and fulfill orders;
• communicate with you regarding appointments, updates, promotions, or other information relevant to your engagement with us; and
• comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Marketing and technology vendors: we work with ClinicGrower (Practice Growth Partners, LLC) as our marketing and website technology partner. ClinicGrower and its service providers — including HighLevel (CRM and marketing automation), Google Analytics (website analytics), and Google reCAPTCHA (spam protection) — may process personal information on our behalf, solely to help us operate this website and communicate with you. These providers are not permitted to use your information for their own independent purposes.
• Subcontractors and support services: we may share information with subcontractors who provide support services on our behalf, such as scheduling or customer service, subject to confidentiality obligations.
• Legal obligations: we may disclose your information when required by law, in response to subpoenas, court orders, or other legal processes.
• Business transfers: if we are involved in a merger, acquisition, or sale of some or all of our assets, your information may be transferred as part of that transaction. It will remain subject to the protections described in this Privacy Policy.

4. Important Notice Regarding Text Messaging Data

Albany Surgical, P.C. (“we,” “us,” or “our”) does not share customer SMS opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent records are kept strictly confidential.

5. SMS Messaging & Compliance

By opting into our SMS messaging program, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and other applicable messaging regulations.

Opt-Out Instructions

• You may cancel SMS messages at any time by replying “STOP.”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• Opt-out requests are processed promptly.

Message Frequency & Content

• Message frequency varies based on your interactions with us.
• Messages will be directly related to the services you have requested.
• We do not send promotional content without specific consent.

Help & Support

• Reply “HELP” for assistance, or contact us directly at or (229) 434-4200.
• Customer support is available during regular business hours.

Carrier Disclaimer

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.

SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of information with subcontractors that provide support services on our behalf, such as scheduling or customer service, is permitted, subject to confidentiality obligations. All other categories of use exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, other than the SMS aggregators and platform providers (such as HighLevel) solely for the purpose of delivering messages you have consented to receive. We apply appropriate administrative, technical, and security measures to protect your SMS opt-in information and consent records.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyze site performance. For details on the categories of cookies we use, the third parties involved, and how to manage your preferences, please see our Cookie Policy.

7. HIPAA Notice

This section describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you submit individually identifiable health information to us through this website — including your name, contact information, and information about a potential health concern — that information may be protected under HIPAA. In compliance with HIPAA, the HIPAA Privacy Regulations, and the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), Albany Surgical, P.C.:

• does not use or further disclose protected health information (PHI) other than as expressly permitted;
• does not sell, trade, or otherwise transfer your PHI to outside parties;
• keeps your PHI stored in secured systems accessible only to authorized personnel, and encrypts sensitive information submitted through this website via Secure Socket Layer (SSL) technology;
• requires any vendor or subcontractor that receives PHI on our behalf, including our marketing technology partner ClinicGrower, to agree to the same restrictions and conditions of confidentiality; and
• limits the use and disclosure of PHI to the minimum amount necessary to accomplish the intended purpose.

8. Data Security

We are committed to protecting your personal information and use industry-standard security measures to safeguard your data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of information you transmit to us.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• access the personal information we hold about you;
• correct inaccurate personal information;
• request deletion of your personal information, subject to any legal or record-keeping requirements that apply to us;
• object to, or request that we limit, certain uses of your personal information;
• withdraw consent at any time, where our processing is based on your consent; and
• opt out of having your information used for targeted advertising, where applicable.

We will not discriminate against you for exercising any of these rights. To exercise any of these rights, please contact us using the details in Section 11 below. We will respond within the time period required by applicable law.

10. Testimonials and Before/After Photos

In accordance with the Federal Trade Commission (FTC) guidelines concerning endorsements and testimonials in advertising:

• Testimonials and before/after photos displayed on this site reflect the real, individual experiences of patients who have used our services. Results vary, and we do not claim these results are typical for all patients.
• Testimonials are published only with the patient’s consent and are not intended to make claims that our services can diagnose, treat, cure, mitigate, or prevent any disease. Any such claims have not been evaluated by the FDA or another regulatory body.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Albany Surgical, P.C.

605 N. Westover Blvd., Albany, GA 31707, United States

Email: patientinfo@albanysurgical.com

Phone: (229) 434-4200